A global team of customer experience experts, strategists and researchers
RealService believes great real estate is about people, not just buildings. Our team brings 27 years of expertise and fluency in 20+ languages, helping landlords deliver genuine hospitality and build loyal customer relationships. It’s why we’re recognised as leading thinkers and advisers in customer experience for the built environment.
Meet Our Team
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Chenai Gondo
Chief Executive Officer
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Danielle Burns
Project Manager
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Sophie Hazeu
Project Manager
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Lia Zhang
Associate Consultant
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Sean Kuyimba
Marketing & Social Media Executive
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Louise Freethy
Senior Advisor, Business Development & Client Relations
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Howard Morgan
Senior Advisor
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Ashtley Gondo
Sales & Marketing Executive
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Liam Jacobs
Sales and Events Coordinator
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Runya Muronda
Executive Assistant to the CEO
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Suzanne Cornish
Finance
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Runya Mutongomanya
Operations Manager
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Jane King
Administrator & Consultant
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Sue Flatto
Research Consultant
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Eden Paragon
Quality Control and Proofing
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Dr. Danielle Sanderson
Senior Consultant & Adviser
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Guy Windsor-Lewis
Board Director
Meet Our Researchers and Expert Interviewers
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Alexandra Valentin
Research Consultant
German
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Anna Marullo
Research Consultant
Italian, English
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Anna Woodcock
Research Consultant
French
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Anna Tompson
Research Consultant
Polish
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Carla How
Research Consultant
English
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Caroline Short
Research Consultant
English
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Catherine Simpkins
Research Consultant
English
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Corleen Roberts
Research Consultant
English
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Danjal Joensen
Research Consultant
Danish
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Greg Keith
Research Consultant
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Hélène Gomes
Research Consultant
French
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Jasel Nandha
Research Consultant
English
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Jenny Mottram
Research Consultant
Spanish, English
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Joao Reis
Research Consultant
Portugese
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Kim Baxter
Research Consultant
English, French
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Lia Zhang
Research Consultant
Mandarin, English
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Lily Mew
Research Consultant
English
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Linda Alice Absmann
Research Consultant
German
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Maggie Chia
Research Consultant
English
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Mary Aarons
Research Consultant
English
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Mirka Zabkova
Research Consultant
Czech/Slovakian
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Muriel Antonius
Research Consultant
French
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Robert Ollerenshaw
Research Consultant
English
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Sabrina Ghenaiet
Research Consultant
Danish
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Sandiya Mirpuri
Research Consultant
English
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Sjors Hendrik
Research Consultant
Dutch
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Suncica Pjevac
Research Consultant
Croatian, Serbian, English
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Surraya Sumner
Research Consultant
French, Italian, English
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Tracey Bliss
Research Consultant
English
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Xenia Sears
Research Consultant
Danish, English
Our Misson, Vision and Values
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To elevate customer experience across the built environment by turning real human insight into better decisions, better places, and better outcomes
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To create a built environment where every stakeholder feels heard, valued, and connected — and where insight drives every decision.
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Pioneering
We strive to be true pioneers because we want to ensure the real estate industry radically reimagines how it sees its people. Our vision is simple: Landlords as service providers and tenants as valued customers.
Expert
We use our industry knowledge to create true partnerships with our clients. We will always provide honest, evidence-based insight with the aim of helping our clients prosper in a changing world.
Creative
Our creativity allows us to provide tools that truly make a difference to our clients’ businesses. We like to keep abreast of trends and find refreshing new answers to our customers’ issues. You’ll never hear us say: “We’ve always done it this way…”
Caring
We are only as good as our staff, so we want to recognise the great contributions our people make to our business and our clients’ businesses. Our ethics and principles prompt us to give back whenever we can so we regularly work with charities to make a real difference.