WE are very proud to present our latest innovation; ladies and gentlemen, clients and friends (cue fanfare), this is the brand new RealService Dashboard.
Created over the last 12 months from a RealService brief by Jon Saville, of our tech partners at Walnut Innovation Limited, and our own data supremo Lasha Gegidze, this live reporting tool will make it possible for our clients to analyse their data in real time and in more segments than a chocolate orange.
“It’s a brilliant, new versatile tool which will bring up-to-date statistics and customer insight to our clients,” said RealService director and chief operating officer Louise Freethy.
It’s especially useful for clients with diverse portfolios who might want to monitor trends by country, or by sector and it provides both the macro and the micro view. Want to know your NPS score over the last five years? It’s all there. Want to know what a specific occupier said in response to a specific question in a specific building in Poland? That insight is there too, in Polish and English, at the click of a button.
Daily refresher dynamic
“It has a daily refresher dynamic, it looks modern and enticing and the information is easily navigable,” said Lasha. “Clients can add new pages so it’s bespoke to them and the data is sliceable and diceable in every way.”
While RealService was the driving force behind the brief, it was Jon Saville at Walnut who had the technical know-how to make it happen.
Based near Peterborough, Walnut have worked with RealService for around 10 years.
It started with our Quest system, the cloud-based client portal which securely stores the transcripts from the thousands of interviews RealService conduct every year.
“We were given the opportunity to redevelop the Quest system, which was a substantial piece of work – in fact, it took two years,” said Jon.
Focused on the needs of clients
“This dashboard is similar and it has been an interesting journey. RealService are completely focused on the needs of their clients and they want to deliver the best service. It’s our job to give them that support.”
Jon sees the dashboard as a real value-add.
“It is completely integrated into the Quest platform so any data put into Quest is reflected on the dashboard.
“The other advantage is that all you need is a web browser or mobile phone in order to see it. It has been designed so there is the least amount of ‘friction’ between the data and the user.
See at a glance and track trends
“The immediacy in the way the information is presented means you can see at a glance what it’s trying to say and track the trends. It’s pretty much piped into your eyeballs!”
If you are thinking of conducting Voice of Customer research and would like to hear more about the dashboard and our other services, please contact Louise Freethy, our chief operating officer, at the email address below.
Louise Freethy can be contacted at: Louise.firstname.lastname@example.org.
Walnut Innovation can be contacted via www.walnutinnovation.co.uk.