CX Archives - Real Service

Customer experience & ESG seminar

Two worlds aligning: Why CX should be at the core of ESG strategies in real estate The fifth annual RealService/GRESB partnership event is taking place

November 8, 2023

How RealService’s Performance Leasing system can help fill your office space

Give your office building a competitive edge in this tough leasing market The filling of empty office space has become today’s number one real estate

September 28, 2023

‘The industry needs a code of practice to improve its reputation’

Five minutes with … Liz Peace CBE, the former CEO of the British Property Federation, who is now an adviser on property, politics and the

September 4, 2023

“The UK has had a culture of compliance rather than a culture of performance …”

Five minutes with … Dan Asquith, business development manager of BRE Group, explains the value of independent ESG certification Tell us a bit about yourself

July 20, 2023

ESG as a service: A new way of thinking about customer engagement

ESG (Environmental, Social and Governance) has become a global priority with many businesses striving to reduce their environmental impact and to be more socially conscious.

February 9, 2023

Picture showing a line up of people outside

RealService conference looks to the future

‘Real estate is about revenue, retention and reputation – and our clients understand that’ The message of the 2022 RealService Conference was that our people

May 31, 2022

RealService appoints Justine Johnson as Associate Director to drive expansion of firm

RealService, the customer experience consultancy for the real estate industry, is delighted to welcome Justine Johnson in the role of Associate Director, with special responsibility

April 21, 2022

RealService founder Howard Morgan appointed Honorary Professor at UCL

RealService is delighted to announce that our Founder, Howard Morgan, has been conferred with the title of Honorary Professor at the Bartlett School of Sustainable

January 18, 2022

Picture showing TfL win CX strategy award

TfL’s customer experience strategy wins prestigious award

‘It’s fantastic to be working together on a new vision’ RealService would like to congratulate the customer experience team at Transport for London for winning

December 7, 2021

Net Promoter Score shines spotlight on customer loyalty

QUESTION. What do Singapore Airlines, the NHS and The Crown Estate have in common? Answer. They all examine – and publish – their Net Promoter

September 16, 2021

Tag: CX

Customer experience & ESG seminar

How RealService’s Performance Leasing system can help fill your office space

‘The industry needs a code of practice to improve its reputation’

“The UK has had a culture of compliance rather than a culture of performance …”

ESG as a service: A new way of thinking about customer engagement

RealService conference looks to the future

RealService appoints Justine Johnson as Associate Director to drive expansion of firm

RealService founder Howard Morgan appointed Honorary Professor at UCL

TfL’s customer experience strategy wins prestigious award

Net Promoter Score shines spotlight on customer loyalty

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