customer experience Archives

RealService celebrates 25 years in business

Conference marks quarter century since being founded at Howard Morgan’s dining table The RealService conference celebrated the 25 years since the business was founded. It

October 31, 2023

Picture showing a man in a yellow jacket with a woman in a blue dress

Louise Freethy becomes RealService CEO

Company founder Howard Morgan moves to role of Executive Chairman RealService, the customer experience (CX) insight and management consultancy for the real estate industry has

June 26, 2023

What’s so funny ’bout peace, love and understanding?

In an article for IPE Magazine, RealService founder Howard Morgan and Dr Thomas Wiegelmann, managing director of Schroders Real Estate, argue landlords must have an

February 16, 2023

‘It’s time to adopt a hospitality mindset’

Howard Morgan and co-author Thomas Wiegelman have called on the real estate industry to follow a six-point plan to foster customer loyalty. They argue that

December 20, 2022

‘Commerce, industry and society are being assaulted on all sides; it’s one challenge after another’

RealService associate director Justine Johnson finds out what makes GPE’s David O’Sullivan tick Thank you for your time today, David. Please tell us about yourself

November 17, 2022

Zoomers are taking over the planet: Are you prepared?

It struck me at a recent industry event that in a room full of people talking about Gen Z nobody had actually spoken to a Zoomer (yes, they are called Zoomers).

November 14, 2022

Picture showing a line up of people outside

RealService conference looks to the future

‘Real estate is about revenue, retention and reputation – and our clients understand that’ The message of the 2022 RealService Conference was that our people

May 31, 2022

RealService appoints Justine Johnson as Associate Director to drive expansion of firm

RealService, the customer experience consultancy for the real estate industry, is delighted to welcome Justine Johnson in the role of Associate Director, with special responsibility

April 21, 2022

RealService founder Howard Morgan appointed Honorary Professor at UCL

RealService is delighted to announce that our Founder, Howard Morgan, has been conferred with the title of Honorary Professor at the Bartlett School of Sustainable

January 18, 2022

“Reimagining the proposition for commercial property in 2022” – report from CGA Navigator Forum

RealService Founder, Howard Morgan, recently spoke at the Navigator Forum organised by CGA A report of his presentation is available here and reprinted below with

January 11, 2022

Tag: customer experience

RealService celebrates 25 years in business

Louise Freethy becomes RealService CEO

What’s so funny ’bout peace, love and understanding?

‘It’s time to adopt a hospitality mindset’

‘Commerce, industry and society are being assaulted on all sides; it’s one challenge after another’

Zoomers are taking over the planet: Are you prepared?

RealService conference looks to the future

RealService appoints Justine Johnson as Associate Director to drive expansion of firm

RealService founder Howard Morgan appointed Honorary Professor at UCL

“Reimagining the proposition for commercial property in 2022” – report from CGA Navigator Forum

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