RealService, Founder & MD, Howard Morgan will chair a webinar in the British Property Federation’s ‘MyBPF – Digital Series’ on 29th March. He’ll be exploring the customer experience skills gap and how we can ensure our industry has the right skills for the future. Full details and sign up here
Nurturing a diverse and skilled workforce is a key element of the BPF Redefining Real Estate long-term agenda for change.
Pre-pandemic research by RealService for British Council for Offices (BCO) identified that “the disruptive forces reshaping the way we work call for an equally disruptive response in the way we serve our customers” and that “there is a wide and increasing skills gap in both the quality and quantity of talent able to deliver the customer experience expected by occupiers” The Coronavirus Pandemic has widened the gap and called into question how we educate and recruit in the property industry.
This webinar will explore “What is the mindset and what are the skills that the property industry needs to nurture for the post pandemic world?”
Prof Yolande Barnes
Bartlett Real Estate Institute
Head of Estate Management
Executive Director, Head of Scotland