News & views
‘It’s time to adopt a hospitality mindset’
Howard Morgan and co-author Thomas Wiegelman have called on the real estate industry to follow a six-point plan to foster customer loyalty. They argue that
Here’s why it’s important to gather occupier feedback
RealService director and chief operating officer Louise Freethy chats to Workman partner Monika Newton about the value of gathering occupier feedback.
‘Commerce, industry and society are being assaulted on all sides; it’s one challenge after another’
RealService associate director Justine Johnson finds out what makes GPE’s David O’Sullivan tick Thank you for your time today, David. Please tell us about yourself
Your NPS score will reveal the loyalty of your customers, so how can you improve those important numbers?
“In difficult times, it’s the ‘passives’ who could hold the key for landlords and commercial property owners.”
Zoomers are taking over the planet: Are you prepared?
It struck me at a recent industry event that in a room full of people talking about Gen Z nobody had actually spoken to a Zoomer (yes, they are called Zoomers).
Retail has had to change – but it’s rising to the challenge
Sue Flatto says that omnichannel shoppers can still find joy in bricks and mortar Consumer confidence has fallen to its lowest level since 1974. Against
