News & views
RealService Founder to Chair BCO’s New Customer Experience Award
RealService is proud to announce that our Founder and Executive Chair has been invited to chair the judging panel for the inaugural BCO Customer Experience Award.
Ten Reasons to Choose RealService for your next Occupier Satisfaction Survey
At RealService, we specialise in turning occupier feedback into actionable insights that drive satisfaction, retention, and asset value growth. Here’s why leading property owners and
Beyond the Script: How Empathy Transforms Customer Service in Times of Crisis
This Halloween was unforgettable. At 6 pm, in what should have been the start of a fun-filled evening, our home was broken into. The aftermath
BCO launches new “Towards Experience Utopia” report researched and authored by RealService
The pandemic forever transformed how we think about workspaces, pushing hybrid working from an occasional practice to a long-term reality. The British Council for Offices
Have you got the power of loyalty?
With UK office leases at their shortest and vacancy rates soaring, there’s never been a better time to focus asset management strategies on income retention.
Unlocking Office Leasing Success: The Power of Emotional Selling
The RealService Performance Leasing Programme In office leasing, the ability to connect with prospective occupiers on an emotional level is crucial. Yet, many leasing agents
