News & views
Have you got the power of loyalty?
With UK office leases at their shortest and vacancy rates soaring, there’s never been a better time to focus asset management strategies on income retention.
Unlocking Office Leasing Success: The Power of Emotional Selling
The RealService Performance Leasing Programme In office leasing, the ability to connect with prospective occupiers on an emotional level is crucial. Yet, many leasing agents
Net Promoter Score 3.0 – where next for your loyalty score?
Right said Fred: Fred Reicheld may not be a name known to many. But his invention…. The Net Promoter Score (NPS) will be more familiar.
We shouldn’t just be talking about E, S or G
We should also be talking about the letter P… psychology is the secret weapon 5 minutes with … Rowan Packer, Equity Partner & Executive, Director
Why do landlords and investors need a customer experience consultancy?
Landlords, investors, and property managers operate in a highly competitive landscape where the occupier experience plays a critical role in determining the success and profitability
Why is customer experience important in real estate?
In commercial real estate, where transactions involve significant investments and long-term commitments, customer experience plays a pivotal role in shaping success. From leasing office spaces
