News & views
Beyond the Script: How Empathy Transforms Customer Service in Times of Crisis
This Halloween was unforgettable. At 6 pm, in what should have been the start of a fun-filled evening, our home was broken into. The aftermath
BCO launches new “Towards Experience Utopia” report researched and authored by RealService
The pandemic forever transformed how we think about workspaces, pushing hybrid working from an occasional practice to a long-term reality. The British Council for Offices
Have you got the power of loyalty?
With UK office leases at their shortest and vacancy rates soaring, there’s never been a better time to focus asset management strategies on income retention.
Unlocking Office Leasing Success: The Power of Emotional Selling
The RealService Performance Leasing Programme In office leasing, the ability to connect with prospective occupiers on an emotional level is crucial. Yet, many leasing agents
Net Promoter Score 3.0 – where next for your loyalty score?
Right said Fred: Fred Reicheld may not be a name known to many. But his invention…. The Net Promoter Score (NPS) will be more familiar.
We shouldn’t just be talking about E, S or G
We should also be talking about the letter P… psychology is the secret weapon 5 minutes with … Rowan Packer, Equity Partner & Executive, Director
