Customer insight surveys

Our surveys provide you with invaluable insight into what your customers are thinking.

It’s vital that as a landlord or property manager you know what your customers need now, or will need in the future, and that you gain early warning of potential discontent.  Happy customers are the best way of improving the three R’s of real estate: Reputation, retention and revenue. 

We do not outsource our research. It is carried out by our multi-lingual, in-house consultants who undergo regular training and are always briefed extensively on your project.

And you can see the impact of our work in our case studies with The Crown Estate, Get Living,and GPE.

Using the Net Promoter Score and the RealService Index we can benchmark your study results against your peers and against other industries.

Our other Insight programmes include: 

Pulse surveys 

These short email surveys give you instant insight into areas of your choice. They are ideal for a quick check on improvements you may have made following a Customer Insight Study, or to quickly gauge occupier sentiment in areas like sustainability, amenities or maintenance. 

Brand perception studies

Do you know what your customers and other stakeholders think of you? If, like our Harworth case study, they love you, great! If they don’t, we can advise on future strategies to help change their hearts and minds. 

Post-occupation studies

How was your new occupier’s move-in experience? Was it efficient? Was the fit-out trouble free? We can help you get off on the right foot with your next loyal customer. 

GRESB points

We are GRESB partners and advised on the questions which form the stakeholder engagement section of the annual assessment.

We’ve helped GRESB members all over Europe gather maximum points – and invaluable insight.