CX & ESG engagement advice

Our industry expertise has been developed over many years working with a huge range of real estate clients.

We act as strategic adviser, coach or facilitator to help you develop a customer experience vision, strategy and implementation plan for your business. 

Our work in developing a customer experience strategy for Transport for London helped TfL Commercial Development win the Institute of Customer Service’s UK Customer Satisfaction Strategy Award for 2021.

As ESG engagement specialists we have the tools to turn your sustainability agenda into a vision your customers can share. 

We can also help you with: 

Best practice audit 

Our Launchpad tool will help you discover how close you are to best practice in customer experience. You can self-assess, or we can carry out the process for you.  

Mystery shopping 

Want to know what it feels like to be your customer? We can go undercover to test every stage of your prospective customer’s journey. 

Performance Leasing 

Worried about empty space? We can assess how well your letting agents are representing you – and take a scientific approach to improving their processes. 

ESG engagement  

The road to net zero can only be travelled by landlords and occupiers together. We can help you engage your customers in your agenda around sustainability.