Category: Uncategorized

‘The industry needs a code of practice to improve its reputation’

Five minutes with … Liz Peace CBE, the former CEO of the British Property Federation, who is now an adviser on property, politics and the

September 4, 2023

“The UK has had a culture of compliance rather than a culture of performance …”

Five minutes with … Dan Asquith, business development manager of BRE Group, explains the value of independent ESG certification Tell us a bit about yourself

July 20, 2023

Picture showing a man in a yellow jacket with a woman in a blue dress

Louise Freethy becomes RealService CEO

Company founder Howard Morgan moves to role of Executive Chairman RealService, the customer experience (CX) insight and management consultancy for the real estate industry has

June 26, 2023

‘Just because you’re an environmentalist doesn’t mean you should be seen as a radical’

5 minutes with … RealService caught up with Amber director Tim Stephen, to ask about landlords, solar panels and why students should pay for their

May 11, 2023

What’s so funny ’bout peace, love and understanding?

In an article for IPE Magazine, RealService founder Howard Morgan and Dr Thomas Wiegelmann, managing director of Schroders Real Estate, argue landlords must have an

February 16, 2023

ESG as a service: A new way of thinking about customer engagement

ESG (Environmental, Social and Governance) has become a global priority with many businesses striving to reduce their environmental impact and to be more socially conscious.

February 9, 2023

‘It’s time to adopt a hospitality mindset’

Howard Morgan and co-author Thomas Wiegelman have called on the real estate industry to follow a six-point plan to foster customer loyalty. They argue that

December 20, 2022

Picture showing yellow stars on a pink and blue background

Here’s why it’s important to gather occupier feedback

RealService director and chief operating officer Louise Freethy chats to Workman partner Monika Newton about the value of gathering occupier feedback.

December 6, 2022

‘Commerce, industry and society are being assaulted on all sides; it’s one challenge after another’

RealService associate director Justine Johnson finds out what makes GPE’s David O’Sullivan tick Thank you for your time today, David. Please tell us about yourself

November 17, 2022

Your NPS score will reveal the loyalty of your customers, so how can you improve those important numbers?

“In difficult times, it’s the ‘passives’ who could hold the key for landlords and commercial property owners.”

November 14, 2022

Category: Uncategorized

‘The industry needs a code of practice to improve its reputation’

“The UK has had a culture of compliance rather than a culture of performance …”

Louise Freethy becomes RealService CEO

‘Just because you’re an environmentalist doesn’t mean you should be seen as a radical’

What’s so funny ’bout peace, love and understanding?

ESG as a service: A new way of thinking about customer engagement

‘It’s time to adopt a hospitality mindset’

Here’s why it’s important to gather occupier feedback

‘Commerce, industry and society are being assaulted on all sides; it’s one challenge after another’

Your NPS score will reveal the loyalty of your customers, so how can you improve those important numbers?

Stay in touch

Terms of use