Category: Customer Experience

Promotion for Dr Danielle Sanderson

REALSERVICE are delighted to congratulate our senior consultant and adviser Dr Danielle Sanderson on her promotion to Associate Professor at UCL’s Bartlett School of Planning.

October 5, 2021

Net Promoter Score shines spotlight on customer loyalty

QUESTION. What do Singapore Airlines, the NHS and The Crown Estate have in common? Answer. They all examine – and publish – their Net Promoter

September 16, 2021

Picture showing retailer cutting a belt to size

Westward Ho! – to the future of the high street

I’ve seen the future of the high street and it’s in Bideford, Devon! We’ve had some wonderful staycations this year in Yorkshire, Scotland and Cornwall

September 2, 2021

Build To Rent industry leaders agree on need for accreditation system

THE Build To Rent [BTR] industry is ready to embrace an accreditation system which would set standards and protect the sector from rogue operators. At

August 3, 2021

What’s your defection risk? Ask the sustainability champion

By Sophie Hazeu A WHILE ago I conducted a post-occupancy study with a number of managing directors. I was exploring their reasons for choosing the prime

June 8, 2021

CX conversations No.3: The director of occupier & property services

WELCOME to the third of our interviews in our CX Conversations series. Here, David O’Sullivan, director of occupier and property services at Great Portland Estates,

May 4, 2021

CX Conversations No.2: The asset manager

THIS is the second interview in our series of CX Conversations and it’s with Kaj Bakker, the head of sustainability (Europe) for global REIT Cromwell

April 22, 2021

CX Conversations: A new series of interviews which discuss key questions around customer experience in real estate

Welcome to our series of CX Conversations. If you are a property company unconvinced as to the value of customer experience, please listen to our

April 15, 2021

Connect with your end user: it’s the only way landlords can save the office

CONNECTING on a human level with the end user is the way the office sector will remain relevant as it undergoes the most radical change

April 12, 2021

‘The closed club of real estate is dismantling and that puts property management and customer experience front and centre’

PROPERTY management and customer experience will be key to the future value of real estate, said Professor Yolande Barnes, chair of UCL’s Bartlett Real Estate

April 8, 2021

Category: Customer Experience

Promotion for Dr Danielle Sanderson

Net Promoter Score shines spotlight on customer loyalty

Westward Ho! – to the future of the high street

Build To Rent industry leaders agree on need for accreditation system

What’s your defection risk? Ask the sustainability champion

CX conversations No.3: The director of occupier & property services

CX Conversations No.2: The asset manager

CX Conversations: A new series of interviews which discuss key questions around customer experience in real estate

Connect with your end user: it’s the only way landlords can save the office

‘The closed club of real estate is dismantling and that puts property management and customer experience front and centre’

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