‘It’s all very well having a conference about ESG …’

Man juggling coloured balls

Five minutes with … Phineas Harper, CEO of Open City, and … guest panellist at RealService’s upcoming ESG conference Tell us a bit about yourself and your journey to Open City I cut my teeth in youth work. As a teenager I became a trustee of a charity that did politically-engaged youth work including running […]

RealService celebrates 25 years in business

Conference marks quarter century since being founded at Howard Morgan’s dining table The RealService conference celebrated the 25 years since the business was founded. It began around the dining table at the home of Howard and Sue Morgan and continues to flourish with Louise Freethy taking over as CEO in 2023 and Howard becoming executive […]

‘The industry needs a code of practice to improve its reputation’

Picture of a lady

Five minutes with … Liz Peace CBE, the former CEO of the British Property Federation, who is now an adviser on property, politics and the built environment You are well known in the property industry but tell us a bit about yourself and your current roles I’m probably best known as the former CEO of […]

Retail has had to change – but it’s rising to the challenge

Picture showing a time-lapsed picture of a shopping centre interior

Sue Flatto says that omnichannel shoppers can still find joy in bricks and mortar Consumer confidence has fallen to its lowest level since 1974. Against this backdrop, retail is challenged to tempt consumers back in store using creativity and technology. The fundamental meaning of retail experience has also changed dramatically over the last few years. […]

On your bike Howard! RealService founder raises £3,500 for brainstrust charity

Man standing behind a bike, in front of a hedge

RealService founder Howard Morgan swapped his office chair for a saddle when he set off on a 1,600km (1,000-mile) cycling challenge. Sadly, the trek which would have taken him the length of France, from St Malo to Nice, only lasted five days because he caught the dreaded Covid, The good news is that even though […]

RealService conference looks to the future

Picture showing a line up of people outside

‘Real estate is about revenue, retention and reputation – and our clients understand that’ The message of the 2022 RealService Conference was that our people are key to making the most of a future in which the property industry will embrace customer experience as never before. “The post-pandemic world is a different world and our […]

RealService founder Howard Morgan appointed Honorary Professor at UCL

RealService is delighted to announce that our Founder, Howard Morgan, has been conferred with the title of Honorary Professor at the Bartlett School of Sustainable Construction at University College London (UCL). The appointment recognises Howard’s pioneering work in the field of customer experience and real estate over the past 30 years. The Bartlett School of […]

TfL’s customer experience strategy wins prestigious award

Picture showing TfL win CX strategy award

‘It’s fantastic to be working together on a new vision’ RealService would like to congratulate the customer experience team at Transport for London for winning the Institute of Customer Service’s UK Customer Satisfaction Strategy Award for 2021. It has been a great privilege to work with Siobhan Jared and Tom Atkinson over the last four […]