Benchmarks & best practice

We know the importance you place on being able to measure accurately your baseline performance and monitor progress in real time.

RealService has pioneered the measurement and analysis of customer feedback in real estate. We can help you to benchmark your performance with your peers, within your business and with other service industries.


You’ve worked hard to improve your customers’ experiences – our benchmarking tools will measure the impact

Net Promoter Score 

The NPS is a widely used measure of customer loyalty. It asks the question: “On a scale of 0-10, how likely are you to recommend us to a friend of colleague?”

We can identify your detractors, passives & promoters – and what that means for your business.

RealService Index

While the NPS compares measures of loyalty across all industries, the RealService Index allows you to compare your performance with your peers.


Bespoke dashboard

For a visual presentation of your results, there’s nothing better than the RealService Dashboard. Segmented to your requirements, all your Insight results are just a click away.