RealService, Author at Real Service

Net Promoter Score 3.0 – where next for your loyalty score?

Right said Fred: Fred Reicheld may not be a name known to many. But his invention…. The Net Promoter Score (NPS) will be more familiar.

July 19, 2024

Customer experience & ESG seminar

Two worlds aligning: Why CX should be at the core of ESG strategies in real estate The fifth annual RealService/GRESB partnership event is taking place

November 8, 2023

How RealService’s Performance Leasing system can help fill your office space

Give your office building a competitive edge in this tough leasing market The filling of empty office space has become today’s number one real estate

September 28, 2023

Picture showing a man in a yellow jacket with a woman in a blue dress

Louise Freethy becomes RealService CEO

Company founder Howard Morgan moves to role of Executive Chairman RealService, the customer experience (CX) insight and management consultancy for the real estate industry has

June 26, 2023

‘Just because you’re an environmentalist doesn’t mean you should be seen as a radical’

5 minutes with … RealService caught up with Amber director Tim Stephen, to ask about landlords, solar panels and why students should pay for their

May 11, 2023

ESG as a service: A new way of thinking about customer engagement

ESG (Environmental, Social and Governance) has become a global priority with many businesses striving to reduce their environmental impact and to be more socially conscious.

February 9, 2023

‘It’s time to adopt a hospitality mindset’

Howard Morgan and co-author Thomas Wiegelman have called on the real estate industry to follow a six-point plan to foster customer loyalty. They argue that

December 20, 2022

Picture showing yellow stars on a pink and blue background

Here’s why it’s important to gather occupier feedback

RealService director and chief operating officer Louise Freethy chats to Workman partner Monika Newton about the value of gathering occupier feedback.

December 6, 2022

Picture showing a time-lapsed picture of a shopping centre interior

Retail has had to change – but it’s rising to the challenge

Sue Flatto says that omnichannel shoppers can still find joy in bricks and mortar Consumer confidence has fallen to its lowest level since 1974. Against

August 9, 2022

RealService appoints Justine Johnson as Associate Director to drive expansion of firm

RealService, the customer experience consultancy for the real estate industry, is delighted to welcome Justine Johnson in the role of Associate Director, with special responsibility

April 21, 2022

Author: RealService

Net Promoter Score 3.0 – where next for your loyalty score?

Customer experience & ESG seminar

How RealService’s Performance Leasing system can help fill your office space

Louise Freethy becomes RealService CEO

‘Just because you’re an environmentalist doesn’t mean you should be seen as a radical’

ESG as a service: A new way of thinking about customer engagement

‘It’s time to adopt a hospitality mindset’

Here’s why it’s important to gather occupier feedback

Retail has had to change – but it’s rising to the challenge

RealService appoints Justine Johnson as Associate Director to drive expansion of firm

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