RealService is proud to announce that our Founder and Executive Chair has been invited to chair the judging panel for the inaugural BCO Customer Experience Award.
Right said Fred: Fred Reicheld may not be a name known to many. But his invention…. The Net Promoter Score (NPS) will be more familiar.
Two worlds aligning: Why CX should be at the core of ESG strategies in real estate The fifth annual RealService/GRESB partnership event is taking place
Give your office building a competitive edge in this tough leasing market The filling of empty office space has become today’s number one real estate
Company founder Howard Morgan moves to role of Executive Chairman RealService, the customer experience (CX) insight and management consultancy for the real estate industry has
5 minutes with … RealService caught up with Amber director Tim Stephen, to ask about landlords, solar panels and why students should pay for their
ESG (Environmental, Social and Governance) has become a global priority with many businesses striving to reduce their environmental impact and to be more socially conscious.
Howard Morgan and co-author Thomas Wiegelman have called on the real estate industry to follow a six-point plan to foster customer loyalty. They argue that
RealService director and chief operating officer Louise Freethy chats to Workman partner Monika Newton about the value of gathering occupier feedback.
Sue Flatto says that omnichannel shoppers can still find joy in bricks and mortar Consumer confidence has fallen to its lowest level since 1974. Against
