‘The industry needs a code of practice to improve its reputation’

Picture of a lady

Five minutes with … Liz Peace CBE, the former CEO of the British Property Federation, who is now an adviser on property, politics and the built environment You are well known in the property industry but tell us a bit about yourself and your current roles I’m probably best known as the former CEO of […]

What’s so funny ’bout peace, love and understanding?

In an article for IPE Magazine, RealService founder Howard Morgan and Dr Thomas Wiegelmann, managing director of Schroders Real Estate, argue landlords must have an in-depth understanding of their customers’ business models.  They present a coherent case that the interests of landlords and their occupiers have become increasingly intertwined – think of the road to […]

On your bike Howard! RealService founder raises £3,500 for brainstrust charity

Man standing behind a bike, in front of a hedge

RealService founder Howard Morgan swapped his office chair for a saddle when he set off on a 1,600km (1,000-mile) cycling challenge. Sadly, the trek which would have taken him the length of France, from St Malo to Nice, only lasted five days because he caught the dreaded Covid, The good news is that even though […]

RealService conference looks to the future

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‘Real estate is about revenue, retention and reputation – and our clients understand that’ The message of the 2022 RealService Conference was that our people are key to making the most of a future in which the property industry will embrace customer experience as never before. “The post-pandemic world is a different world and our […]

TfL’s customer experience strategy wins prestigious award

Picture showing TfL win CX strategy award

‘It’s fantastic to be working together on a new vision’ RealService would like to congratulate the customer experience team at Transport for London for winning the Institute of Customer Service’s UK Customer Satisfaction Strategy Award for 2021. It has been a great privilege to work with Siobhan Jared and Tom Atkinson over the last four […]

Promotion for Dr Danielle Sanderson

Picture showing Dr Danielle Sanderson

REALSERVICE are delighted to congratulate our senior consultant and adviser Dr Danielle Sanderson on her promotion to Associate Professor at UCL’s Bartlett School of Planning. It was when researching her PhD that Dr Sanderson proved the link between occupier satisfaction and property performance. Her thesis demonstrated that if landlords could raise customer satisfaction levels by […]