RealService is proud to announce that our Founder and Executive Chair has been invited to chair the judging panel for the inaugural BCO Customer Experience Award.
This new category, introduced as part of the BCO Awards Programme 2025, recognises office buildings, campuses, business parks, and science parks that go beyond great design and functionality to create exceptional customer experiences for occupiers, employees, and visitors.
“It’s an honour to have been invited to be chair of the judges panel for this important new award. We have assembled a strong panel of judges from disciplines including property management, interior design, asset management, customer experience management, and corporate real estate, and I look forward to working with them to identify the best customer experience in office buildings in the UK.”
HOWARD MORGAN
The award follows the publication of BCO’s latest research report, “Towards Experience Utopia – Customer Experience Best Practice in the UK Office Sector”, authored by RealService, which highlights the growing importance of customer-centric workplaces. The introduction of this award marks a significant step in recognising and celebrating the organisations that are setting new standards in workplace experience.
As a consultancy that has championed customer experience in real estate for over two decades, RealService is delighted to support this initiative. We encourage our clients, partners, and industry peers who are leading the way in customer strategy, service delivery, well-being, sustainability, and innovation to submit their entries.
Key Details
- Who can enter? Owners, managers, and occupiers of office buildings (including individual office floors), office campuses, business parks, and science parks.
- Who are the customers? Customers may include occupiers (tenants), employees, visitors, and the wider community.
- Judging criteria: Entries will be assessed on customer strategy, leadership, operational excellence, occupier engagement, well-being, sustainability, and innovation.
- Judging process: A shortlist of entries will be selected following a desk-based assessment, with final judging taking place via site visits.
- Submission deadline: Thursday, 10 April 2025, 5pm
- Entry fee: £250 + VAT per submission
- National Awards Ceremony: Tuesday, 7 October 2025
How to Enter
To enter, download the Customer Experience Award Entry Guide and Entry Form, then follow the instructions to prepare your submission. Once completed, email your Entry Form along with any supporting documents to events@bco.org.uk.
Submission Deadline: Thursday 10 April 2025, 5pm
If you are redefining what great customer experience looks like in the workplace, this is your opportunity to be recognised.
For more information, contact Howard Morgan on Howard.Morgan@real-service.co.uk or visit BCO website.
