RealService, the customer experience consultancy for the real estate industry, is delighted to welcome Justine Johnson in the role of Associate Director, with special responsibility for creating new products and services, and business development.

Justine joins RealService from advertising company Grey London, where she held the post of Group Business Director, working with a wide range of brands including Volvo, VW, Virgin Atlantic, Bose Global and GSK.

Howard Morgan, RealService Founder and CEO, said: “Justine joins RealService at a time of significant opportunity for the firm. With 23 years’ experience in CX insight, training, and consultancy, we are ideally placed to help the real estate industry through a period of dramatic change. We’re not resting on our laurels and excited to be attracting the next generation of talent to the company.”

Louise Freethy, RealService Director and COO, said: “Winning and keeping occupier customers has never been more important to our clients. Justine’s experience gained working with blue-chip companies around the world will be immensely valuable, enabling us to bring customer experience solutions from within and outside the property industry.”

Justine said she was looking forward to her new role.

“I was looking to join a company with a strong sense of purpose operating in a sector where I can make a real difference and believe that I’ve found that in RealService,” she said.

“The real estate industry is undergoing a revolution in the way it thinks about its customers. I’ve seen this kind of transformation happen elsewhere and am excited to have the chance to bring my experience to RealService clients.”

This announcement follows Howard’s recent appointment as an Honorary Professor at the UCL Bartlett School of Sustainable Construction. Howard will continue to provide strategic consulting advice to RealService clients while pursuing his interests in real estate education and as a trustee of a mental health charity.

Louise, who recently celebrated 18 years with RealService, will be extending her leadership responsibilities in the coming months as the firm implements its succession plan.

Director Sue Flatto is to become an adviser to RealService from May 1, stepping back from her day-to-day involvement in client projects.

 

About RealService

RealService helps our clients to improve leasing, retention and loyalty by creating a better experience for occupier customers. Our services include customer insight, customer experience consulting, skills training and networking.

 

For more information contact:

Howard Morgan, Founder & MD

howard.morgan@real-service.co.uk

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