WELCOME to the third of our interviews in our CX Conversations series. Here, David O’Sullivan, director of occupier and property services at Great Portland Estates, emphasises the importance of gathering regular, independent feedback from customers.

David O’Sullivan

He talks about how ‘over-communicating’ during the pandemic has improved the relationship between landlord and occupiers and emphasises the ‘people-focused’ nature of the business.

Oh, and don’t do what the banks do. Definitely don’t do what the banks do.

Claire Middleton
Author

Claire came to RealService with a background in sports journalism and lecturing. A sportswriter for the Daily Telegraph she covered the Olympic Games in Sydney and Beijing as well as many other major global events. After moving to Australia, she lectured on a Sport Diploma course and became a media law tutor at Curtin University in Perth. Now back in the UK, she aids the RealService directors around business development, marketing and communications.

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