Over the past decade, the BCO has initiated the driving of the customer-service revolution in the property management industry. RealService has researched and authored three reports for BCO looking at how a customer experience culture can be introduced and developed
Embracing the best practice guidance published by the BCO Occupier Group, Savills has adopted the concept of building performance and developed a new customer-focused business model for managing prime offices and places.
The webinar highlights how Savills has incorporated the recommendations into its property management service, touching on its service delivery strategy pre-Covid-19 as well as how property management as a whole may need to adapt in response to the pandemic.
